5asec values customer trust and recognises the importance of protecting personal information.
This Privacy Policy explains how information is collected, stored, processed, shared, and protected when users interact with the 5asec website, customer support systems, operational services, communication channels, business enquiry systems, and associated digital platforms.
By using the platform or submitting information to 5asec, you consent to the practices described in this Policy.
1. Information We Collect
5asec may collect personal and operational information including:
- name;
- mobile number;
- email address;
- pickup and delivery address;
- city and locality details;
- garment service history;
- payment references;
- customer support records;
- communication history;
- social media interactions;
- IP address;
- browser and device information;
- approximate location information where permitted;
- franchise enquiry information;
- operational feedback;
- business enquiry records.
Information may be collected through:
- website forms;
- order placements;
- customer support interactions;
- WhatsApp communication;
- social media engagement;
- phone calls;
- digital campaigns;
- franchise enquiry systems;
- operational systems.
2. Purpose of Data Collection
Information may be used for:
- service fulfilment;
- pickup and delivery coordination;
- customer support;
- quality monitoring;
- billing and invoicing;
- dispute resolution;
- fraud prevention;
- operational analytics;
- service optimisation;
- communication management;
- customer relationship management;
- loyalty programs;
- marketing campaigns;
- franchise and business expansion activities;
- internal operational administration.
5asec may also use aggregated operational data for internal analysis and business improvement.
3. Operational Ecosystem & Internal Sharing
Users acknowledge and consent that information may be processed or internally shared within authorised entities supporting the 5asec ecosystem, including:
- operational support teams;
- logistics partners;
- franchise support teams;
- customer relationship teams;
- onboarding representatives;
- authorised consulting entities;
- CRM and communication teams;
- technology service providers;
- regional operational associates.
Such sharing shall be limited to operational, compliance, service-related, communication-related, or business administration purposes.
4. Marketing Communication Consent
By interacting with the platform, users consent to receiving:
- promotional communication;
- WhatsApp updates;
- service reminders;
- offers and campaigns;
- support communication;
- loyalty program updates;
- franchise-related communication;
- operational notifications.
Users may request communication preferences to be updated, subject to operational feasibility and legal compliance requirements.
6. Third-Party Platforms & Integrations
5asec may utilise third-party service providers for:
- payment processing;
- communication systems;
- analytics;
- customer support systems;
- CRM systems;
- marketing automation;
- logistics management;
- cloud hosting.
While reasonable vendor selection standards may be maintained, 5asec shall not be responsible for independent third-party privacy practices beyond operationally reasonable controls.
7. Data Retention
Information may be retained for:
- operational requirements;
- legal compliance;
- customer relationship management;
- internal audits;
- fraud prevention;
- dispute handling;
- taxation and accounting obligations;
- business administration purposes.
Retention periods may vary depending on operational necessity and applicable legal requirements.
8. Data Security
5asec may implement commercially reasonable technical and operational safeguards to protect information against:
- unauthorised access;
- misuse;
- accidental disclosure;
- operational loss;
- unauthorised modification.
However, users acknowledge that no internet-based system can guarantee complete security.
Transmission of information through digital systems is undertaken at the user’s own risk.
9. Franchise & Business Enquiries
Information submitted through franchise forms, dealership requests, business enquiries, onboarding discussions, or investment interactions may be reviewed by authorised representatives associated with business expansion, consulting, onboarding, operational evaluation, or relationship management within the 5asec ecosystem.
Submission of an enquiry does not guarantee approval, territory allocation, partnership rights, or commercial association.
10. User Rights & Requests
Users may request:
- correction of inaccurate information;
- communication preference updates;
- customer support assistance regarding stored operational information.
Certain information may continue to be retained where operational, legal, accounting, fraud prevention, or dispute resolution obligations apply.
11. Children’s Privacy
5asec services are not intentionally directed toward individuals below the age legally permitted to enter into binding agreements under Indian law.
Users accessing the platform confirm that they possess the legal capacity required for service usage.
12. Policy Updates
5asec reserves the right to revise, modify, update, or replace this Privacy Policy at any time without prior notice.
Continued use of the platform after updates constitutes acceptance of the revised Policy.
13. Governing Law
This Policy shall be governed by applicable Indian laws, including relevant provisions of:
- The Information Technology Act, 2000;
- Digital data protection principles applicable in India;
- The Consumer Protection Act, 2019.
Any disputes shall remain subject to the exclusive jurisdiction of courts located in Faridabad, Haryana.
Mobile Applications (5àsec Apps)
In addition to the website, 5àsec offers mobile applications (including the 5àsec customer app and operational apps for riders and store staff). When you use these apps, the following information may be collected in addition to the categories described above:
- mobile number, verified via a one-time password (OTP) at sign-in;
- device push-notification token (e.g. Firebase Cloud Messaging), used to send order and service updates;
- device information such as model, operating-system version and app version, for reliability and support;
- precise location (GPS), collected only from the rider/operational apps and only while a pickup or delivery is in progress, to enable live order tracking and route navigation;
- camera and photo access, used only when you or an operator capture proof of pickup/delivery, a garment photo, or a signature for an order;
- diagnostic, crash and analytics data, used to keep the apps stable and improve the experience.
Payments made in the app are processed by our payment partners (Razorpay and Cashfree). Card, UPI and bank details are entered within the payment provider’s secure interface and are not stored on 5àsec servers.
App permissions such as location, camera and notifications are requested only when needed for the feature you are using, and may be declined or later disabled from your device settings. Location is not collected in the background from the customer app.
You can request access to, correction of, or deletion of your account and associated personal data at any time. See the “Account & Data Deletion” policy for how to make a request.